Frequently Asked Questions
ORDERS
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancellations.
How will I know when my order has shipped?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information, where available, at the email address provided at checkout.
PRODUCTS
Are product colours exactly as shown online?
We do our best to represent our colours as accurately as possible. However, colours may appear slightly different depending on lighting, photography, and your screen settings.
How should I care for my JASNAV pieces?
Care instructions may vary depending on the material and product. Please refer to the care information provided on the product page. To help preserve your accessories, we recommend storing them carefully when not in use and avoiding unnecessary exposure to water, perfume, oils, and excessive moisture where applicable.
SHIPPING & DELIVERY
Where does JASNAV Collective ship?
We currently ship within Canada. We also offer complimentary local delivery for eligible addresses within Brandon, Manitoba.
How much is shipping?
Standard shipping within Canada is $5 CAD for orders under $75 CAD. Orders of $75 CAD or more qualify for free standard shipping.
Eligible Brandon addresses can choose FREE local delivery at checkout.
How long will my order take to arrive?
Orders are typically processed within 2–3 business days. Delivery times vary depending on your location and carrier conditions. Please visit our Shipping & Delivery page for more information.
How can I track my order?
Once your shipped order has been dispatched, you’ll receive tracking information by email, where tracking is available. Please allow some time for tracking information to update after the carrier receives your package.
RETURNS & EXCHANGES
Do you accept returns or exchanges?
Please visit our Returns & Exchanges page for our current eligibility requirements, timeframes, exclusions, and instructions.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and assist you with the next steps.
CONTACT
Still have a question?
We’d love to help. Please visit our Contact Us page and send us a message.