Returns & Exchanges

We hope you love your JASNAV pieces. If something isn’t quite right, we’re here to help. Our return policy is designed to be fair to our customers while allowing us to maintain the quality and care that goes into every order.

14-DAY RETURN WINDOW

If you change your mind about your purchase, you may request a return within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unused and unworn
  • Unwashed
  • Undamaged
  • In its original condition
  • Returned with its original packaging and any tags, where applicable

Items that show signs of wear, use, washing, alteration, or damage after delivery may not be eligible for return.

Please contact us before sending any item back so we can review your request and provide return instructions.

CHANGE-OF-MIND RETURNS

We understand that sometimes a piece may not be quite what you expected.

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges, where applicable, are non-refundable.

If your original order qualified for free shipping, we will not retroactively charge you for the original standard shipping simply because you return an eligible item.

We recommend using a trackable shipping service when returning an item, as JASNAV Collective cannot be responsible for return packages that are lost in transit.

REFUNDS

Once your return has been received and inspected, we’ll let you know whether your return has been approved.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

EXCHANGES

At this time, we do not offer direct mail-in exchanges.

If you would like a different item, colour, or style, you may return your original eligible item in accordance with our return policy and place a new order for the piece you prefer.

This allows your new order to be processed without waiting for your return to arrive.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Where reasonably possible, we ask that these issues be reported within 48 hours of delivery so we can assist you promptly.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Photos of the packaging, where relevant

We’ll review the information and work with you on an appropriate resolution.

Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

For certain lower-value items, we may be able to resolve the issue using the information and photos provided without requiring you to return the item.

If JASNAV Collective requires the return of an item because it was damaged, defective, or incorrectly sent by us, we will provide instructions and cover the reasonable return shipping cost.

ITEMS THAT CANNOT BE RETURNED

For quality and hygiene reasons, we cannot accept returns on items that have been worn, used, washed, altered, or damaged after delivery.

We also do not accept returns on:

  • Gift cards
  • Items clearly marked Final Sale at the time of purchase
  • Items otherwise identified as non-returnable on the product page before purchase

Promotional or discounted items are not automatically final sale unless they are specifically marked Final Sale.

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

RETURN SHIPPING

Please do not send a return to us without contacting JASNAV Collective first.

Once your return request has been approved, we’ll provide the appropriate return instructions.

For regular change-of-mind returns, return shipping costs are the responsibility of the customer.

For an approved issue caused by an error on our part, such as an incorrect or defective item, we’ll work with you to resolve the issue without requiring you to pay to correct our mistake.

QUESTIONS OR RETURN REQUESTS

To request a return or report an issue with your order, please visit our Contact Us page.

When contacting us, please include your order number and the email address used to place your order so we can assist you efficiently.